Hotel VIA – San Francisco, CA
Our plan for Hotel VIA was to create a boutique hotel that would stand out in the world of San Francisco hotels. Both the design as well as the functionality had to be beautiful, creative and forward thinking. As a new build hotel we had the opportunity to incorporate technology infrastructure that would be the best in the city, that would wow our guests and, as importantly, would be future ready. To do this we needed a partner that understood our goals and had the knowledge and background to realize our ambitions.
Based on prior experience there was no doubt that Eric would be our go-to guy. While we initially engaged him to help us with the wireless piece of the pie, we quickly learned there was so much more that he could bring to the table. Eric was able to be our complete network architect.
As General Manager of Hotel VIA, I knew what we wanted for our guests but my level of knowledge with networking and how different solutions work together is very limited. I also had a problem understanding “tech talk.” Eric not only designed our entire network, he brought in the appropriate vendors and led this team in bringing Hotel VIA the advanced features that would create an amazing guest experience. Eric not only knows how to speak the tech language with vendors, more importantly he knows how to interpret it for lay folks like me so that I can understand what we’re doing and what the outcome would be.
Hotel VIA has now been open for 20 months. Our technology is far ahead of our competitors and our guests love the experience. And Eric continues to maintain our entire infrastructure. We knew he was our guy from the beginning and since we’ve been open we continue to be impressed.
Anyone looking to build a new hotel, or anyone in need of updating their existing hotel technology would do themselves a big favor by working with Eric. When it comes to technology and the guest experience, you need to do it right. With Eric you will be guaranteed to do it right.
Cupertino Inn – Cupertino, CA
The Cupertino Inn, located in the heart of Silicon Valley, opened before the internet created the need for modern technology. The hotel needed someone who would know how to bring fast and speedy internet ability to a property that was built with no infrastructure for such a thing.
In our attempts to develop the proper systems, we worked with several different vendors who all promised us a great outcome. None could produce a system that worked and we watched our loyal customers leave us because they needed internet capabilities that we couldn’t provide. As the Director of Sales and Marketing, I was helpless in making a case to keep our existing clients and having difficulty bringing in new clients to a hotel that couldn’t provide reliable internet access.
Then we found Eric. Unlike all the others, he identified all problems and engineered the comprehensive solution that included complete removal of previous systems and the design and building of a system that resulted in great internet for our hotel guests as well as administration. Guests no longer complained about the inability to access the internet and we no longer had to look at ugly wireless antennas in our beautiful atrium area. The final product was a wireless system that took our hotel from worst to first in wireless capability in Silicon Valley hotels. And the best outcome was welcoming all of our guests back to a hotel they loved and now provided the critical service they needed.
Don’t be fooled. There are a lot of pretenders promising to bring you the moon. Eric “speaks softly but carries a big stick.” If you want results, don’t waste time with big promises. Go directly to Eric. I promise you’ll love the result.
Director of Sales and Marketing